Effective Date: January 01, 2023
Thank you for your purchase of online academic materials from Nocturnals OPC. We strive to provide high-quality educational content to enhance your learning experience. Please review our return and refund policy below.
1. Eligibility for Returns and Refunds
Due to the nature of digital products, all sales of online academic materials are considered final. However, we understand that issues may arise. Refunds or exchanges may be granted under the following circumstances:
- Technical Issues: If you are unable to access or download the materials due to a technical issue that is caused by our platform.
- Incomplete or Incorrect Product: If the materials you receive are incomplete, corrupted, or different from the description provided at the time of purchase.
- Duplicate Purchase: If you accidentally purchase the same item twice, we will issue a refund for the duplicate transaction upon request and proof of prior purchase.
2. Refund Process
To request a refund, please follow these steps:
- Contact Us: Email us at admin@mentisnexus.com with your order number, a description of the issue, and any relevant screenshots or files. Requests must be submitted within 7 days of purchase.
- Evaluation: We will review your case within 5 business days and notify you via email regarding the approval or rejection of your refund request.
- Refund Timeline: If approved, your refund will be processed within 7-10 business days and credited to your original method of payment. Processing times may vary depending on your financial institution.
3. Non-Refundable Items
- Completed Assignments/Exams: Once an academic project (e.g., assignments, exams) has been submitted or completed based on our materials, it is no longer eligible for a refund.
- Change of Mind: Refunds will not be granted if you simply change your mind after purchasing the materials.
- Partial Use: If you have partially used or downloaded the materials but did not complete them, a refund will not be provided.
4. Exceptions
In special cases, such as unforeseen technical errors or other extenuating circumstances, we may offer a refund or credit at our discretion.
5. Contact Information
If you have any questions about our return and refund policy, please contact us:
Nocturnals OPC reserves the right to modify this policy at any time without prior notice.